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It is free to register an Account on the Platform. This is called a Basic Account. However, we also offer paid Accounts with extra functionality for Users. User Content may be subject to upload limits, which may be determined by your Account and as communicated to you from time to time.
When you are creating an Account or after you have created an Account you may choose a paid Account. Where you choose a paid Account you agree to pay the subscription set out on the Platform (Account Fee) to use certain features on the Platform and benefit from your Account.
Following the initial 30-day money-back guarantee period from the purchase date, the Account Fee is non-refundable and non-cancellable, to the extent permitted by law.
The Account Fee will be charged upfront on a monthly basis for month-to-month Accounts or upfront on a yearly basis for annual Accounts, on the calendar day corresponding to when you created your Account or subscribed to the paid Account (Payment Date). In some cases, your Payment Date may change, for example, if payment is unable to be processed or if your Account began on a day not contained in a given month.
Month-to-month Accounts automatically continue until cancelled in accordance with the cancellation clause below. If you do not cancel your annual Account in accordance with the cancellation clause below, it will be renewed for another year at the end of your current Account term. We may modify our Account and the Account Fees from time to time. For month-to-month Accounts, any price changes will apply to you no earlier than 30 days following notice to you. For annual Account, the price changes will apply to you no earlier than the start of your renewed Account. The notice may be provided at any time via email or via notification to your Account. If you do not agree to the price change, you may cancel your Account in accordance with the cancellation clause below.
One-time payments secure a lifetime Gold Account that remains active indefinitely, even beyond the user's lifetime, and can be managed by appointed Guardian(s).
We offer various payment methods through our platform, including Stripe, which is managed by our CRM system. By using a third-party payment processor like Stripe, you agree to their terms and conditions. All payments are final unless there is a proven case of fraud or error. When paying by debit or credit card, you confirm that your information is accurate, you are authorized to use the card, the payment will be honored by the card issuer, and there are sufficient funds to cover the payment.
We may from time to time issue promotional discounts for the Platform and our courses. The conditions of use relating to promotional discounts will be specified on the Platform at the time they are issued.
Subscriptions can be cancelled at any time by a user deleting their Account, with no contract obligations for both month-to-month and annual subscriptions. Refunds are not issued for any unused portion of the billing cycle. Alternatively, users can downgrade to a free Basic Account at any time by deleting excess content. Lifetime Accounts are paid for once without ongoing charges. For our courses paid either in a single payment or via a payment plan, if payments are not completed, access to the courses will be suspended one month after notification until payment is received. We provide a 30-day money-back guarantee for all Accounts, effective from the initial sign-up or purchase date. This ensures flexibility and security for our users across different types of purchases.
You may change your Account to another Account at any time in the Account page / manage Account page (or similar) of your Account. The payment method linked to your Account will automatically be charged the Account Fee for your new Subscription tier on the Payment Date on which the change becomes effective. The change to the next month if you change your Subscription before the next Payment Date.
You may cancel your Account at any time by deleting your Account from settings on the Platform. The cancellation of any paid Account will apply to the next month for paid month to month Accounts or the next year for paid annual Accounts, if you cancel your paid Account. If you cancel your paid Account before the next Payment Date, you will be charged the Account Fee on the next Payment Date and the cancellation will become effective for the following month for paid month to month Accounts or the next year for paid annual Accounts.
If you maintain a continuous subscription for more than five years, you are eligible to switch to a Preserve Account. This account type permits you to log in and view existing content, with the ability to add or edit up to three Memories, three Things, and three Passwords per year. To exceed these limits, you must resubscribe to a paid account for a minimum of one month. Subscription adjustments can be made directly within your Preserve Account. Please ensure your account is reactivated at least once every three years to stay active.
When My LifeJars receives notification of your death by your nominated Guardians transitioning your Life Profile to a Legacy Profile, your Account will be vaulted and your Legacy Profile assigned to your Guardian(s). Your Account cannot be transferred to your Guardians. Your Life Profile along with any content in your Jars that has the Time Lock set to 'Life Only" will also be vaulted. Your Guardian(s) will be able to add or edit any of the content in your Legacy Profile, and accept any new Tribesters to your Tribe, according to the terms of their Basic or Gold Account. Your My LifeJars Account and vaulted content will be deleted one year after your Legacy Profile was established.
Despite anything to the contrary, if requested to do so, we may cancel your account if a death certificate that matches your account details is presented to us, and we determine it to be valid at our sole discretion. This action may be taken even if the individual presenting the certificate is not designated as a Guardian to your account, provided that there are no appointed My LifeJars Guardians for your account. Your appointed Guardian(s) decision will be final despite anything to the contrary.
In the event of a disagreement between appointed Guardians regarding the management of an account, an independent mediator will be engaged to facilitate a resolution. The costs of such mediation will be borne by the Guardians involved in the dispute. If mediation fails to resolve the disagreement, the matter may be escalated to binding arbitration in accordance with our Dispute Resolution policy. This ensures that decisions are made in the best interest of the account holder while managing costs effectively.
Users have the right to data portability and can request the deletion of their My LifeJars accounts and associated data through the settings page of their My LifeJars account.
For marketing contacts and leads without a My LifeJars account, unsubscribing will immediately delete your contact record, which is stored in the USA by a third-party CRM system. Basic and Gold account holders will continue to receive transactional emails necessary for account management, even after unsubscribing from marketing communications.
Data within My LifeJars accounts is encrypted and hosted in the UK. Upon deletion of a My LifeJars account, the associated contact record is deleted in 30 days. Basic account information is retained for three years if the account is inactive but is removed immediately with account deletion.
Gold account contact records are kept indefinitely unless the account is deleted. Gold account holders may request their data in zipped format before deletion and are prompted to transfer guardianship of any wards' accounts prior to account deletion.
You agree that you are solely responsible for all User Content that you make available (share) on or through our Platform. You represent and warrant that (1) you are either the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases that are necessary to grant to us the rights in such User Content as contemplated by these Terms; and (2) neither the User Content nor the posting, uploading, publication, sending or receiving of the User Content or our use of the User Content on, through or by means of our Platform will infringe, misappropriate or violate a third party’s Intellectual Property Rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Despite anything to the contrary, to the maximum extent permitted by law, you agree to indemnify us and hold us harmless from and against all Liabilities, howsoever arising, suffered or incurred by us and arising from or in connection with any claim that any Liability we incur as a result of the User Content you make available on or through the Platform, including as a result of an Intellectual Property Breach.
Any content uploaded to your My LifeJars account remains private and inaccessible to My LifeJars for any use. However, if you choose to share information or participate in public forums such as Facebook groups, Zoom, or Teams workshops, please be aware that these platforms have their own privacy settings and that information shared there could be accessed by other participants or used according to the platform's policies. We encourage you to review the privacy settings and terms of any platform you use for sharing content outside of My LifeJars to understand how your information might be handled.
Unless otherwise indicated, we own or license all rights, title and interest (including Intellectual Property Rights) in our Platform and the content and information we make available on the Platform (Content). Your use of our Platform and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Platform or the Content. Subject to your compliance with these Terms, we grant you a personal, non-exclusive, royalty-free, revocable, worldwide, non- transferable license to use our Platform on your personal device(s) and access and view any Content or User Content solely for your personal and non-commercial use, in accordance with these Terms. All other uses are prohibited without our prior written consent.
My LifeJars is committed to ensuring our platform is accessible to all users. We utilize the AccessiBe solution to ensure our website complies with the Web Content Accessibility Guidelines (WCAG) and the Americans with Disabilities Act (ADA). This feature continually monitors and adjusts our site to accommodate various accessibility needs, providing a more inclusive user experience. For more information on our accessibility efforts and how they may affect your use of the site, please visit AccessiBe.
Misusing Content: You must not, without the prior written consent of ourselves as the owner of the Content or the owner of the User Content (as applicable) or except as expressly permitted by these Terms, (1) copy or use, in whole or in part, any Content or User Content; (2) reproduce, reverse engineer, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content or User Content to any third party other than via the Platform; or (3) breach any Intellectual Property Rights connected with our Platform, including by altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website, or creating derivative works from the Content.
Violence: You may not make specific threats of violence or wish for the serious physical harm, death, or disease of an individual or group of people. This includes, but is not limited to, threatening or promoting terrorism. You also may not affiliate with organizations that, whether by their own statements or activity both on and off the Platform, use or promote violence against civilians to further their causes.
Suicide or self-harm: You may not promote or encourage suicide or self-harm on the Platform. When we receive reports that a person is threatening suicide or self-harm, we may take a number of steps to assist them, such as reaching out to that person and providing resources such as contact information for mental health service providers.
Child sexual exploitation: You may not promote child sexual exploitation. If you find content that relates to child sexual exploitation, you must report it to us. Any content that relates to child sexual exploitation will be removed from the Platform immediately, without further notice.
Abuse: You may not engage in the targeted harassment of someone, or incite other people to do so. You may not create fake accounts to harass another person (you may not create fake accounts at all). We consider abusive behavior an attempt to harass, intimidate, or silence someone else’s voice͘.
Unwanted sexual advances: You may not direct abuse at someone by sending unwanted sexual content, objectifying them in a sexually explicit manner, or otherwise engaging in sexual misconduct.
Hateful conduct: You may not promote violence against, threaten, or harass other people on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease.
Hateful imagery and display names: You may not use hateful images in your profile picture or hateful symbols in your display name. You also may not use your display name, profile, Life Profile or Legacy Profile to engage in abusive behavior, such as targeted harassment or expressing hate towards a person or group.
Personal information: You may not publish or post other people’s personal information without their express authorization and permission. Definitions of personal information may vary depending on local laws. Please read our privacy policy, available here.
Intimate media: You may not post or share intimate photos or videos of someone that were produced or distributed without their consent͘. You may not threaten to expose someone’s private information or intimate media͘. You also may not threaten to hack or break into someone’s digital information͘.
Impersonating others: You may not impersonate individuals, groups, or organizations in a manner that is intended to or does mislead, confuse, or deceive others.
We take the security of User Content seriously. All content uploaded onto our Platform (unless uploaded through a public setting) is encrypted on transit and during storage.
We have also built into the Platform various controls which allow you to control who can view any User Content you share via the Platform and when. You can use the ‘Secret Keeper’ function to decide who will see the content you post, you can use the ‘Time Lock’ function to decide when it will be made visible and you can choose whether or not to use certain functionalities such as the location setting for content which you upload to the Platform͘.
There is an overriding Privacy setting that is accessed from Edit Profile. Set to Public, your Profile will appear in Profile Searches and display your Profile Image, Name and Locality. Memories and Things will divert to their individual Secret Keeper Settings. Set to Private, your Profile will appear in search, but only your first and last name will be displayed. Profile image and all other identifying details will be concealed. This will also conceal Memories and Things that have the Public Secret Keeper setting. Members of your Tribe will still see all your Profile and Memory/Thing content as normal.
You can read more about how we collect and handle your personal information in our privacy policy, available here: My LifeJars Privacy Policy
We may contact you via the Platform using in-Account notifications, the chat functionality, or via off-Platform communication channels, such as text message or email.
You may be able to chat on the Platform with other Users, using any future chat functionality made available to you. If any use of the chat functionality by you which is deemed by us to be prohibited conduct, including as set out in the “Prohibited Conduct” clause above, we may suspend or remove your access to the chat functionality.
The Content including any User Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, to the extent permitted by law, we make no representation or warranty regarding the Content or any User Content. The Content and any User Content is subject to change without notice. We do not undertake to keep our Platform up-to-date and we are not liable if any Content or User Content is inaccurate or out-of-date.
Our Platform is not intended to and should never replace the use of formal legal documents, such as a Will, Advance Care Directive or the appointment of an Executor or Legal Guardian (or similar) in accordance with the applicable laws in your jurisdiction.
We do not provide legal advice, legal services, health advice, health services, financial advice, financial services or funeral services. It is your responsibility to ensure you receive appropriate and tailored advice or services from a suitably qualified professional. You should carefully assess the suitability of any Content on our Platform to your individual situation and any reliance on any Content is at your own risk.
You represent, warrant and agree that:
Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of the Platform by us to you which cannot be excluded, restricted or modified (Statutory Rights).
If the ACL applies to you as a consumer, nothing in these Terms excludes your Statutory Rights as a consumer under the ACL. You agree that our Liability for the Platform and/or the My LifeJars Services provided to an entity defined as a consumer under the ACL is governed solely by the ACL and these Terms.
Subject to your Statutory Rights, we exclude all express and implied warranties, and all material, work and services (including the Platform) are provided to you without warranties of any kind, either express or implied, whether in statute, at law or on any other basis.
This clause will survive the termination or expiry of these Terms.
Despite anything to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability caused or contributed to by, arising from or connected with:
This clause will survive the termination or expiry of these Terms.
Despite anything to the contrary, to the maximum extent permitted by law:
Subject to the “Cancelling Memberships” clause above, your Account and these Terms may be terminated by you at any time, using the ‘cancel account’ functionality (or similar) in the Account page section of your Account settings.
We may suspend your Account or terminate these Terms immediately upon written notice to you, if:
These Terms will terminate immediately upon written notice by you, if we:
Upon expiry or termination of these Terms:
Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it. This clause will survive the termination or expiry of these Terms.
Assignment: You must not assign or deal with the whole or any part of your rights or obligations under these Terms without our prior written consent.
Disputes: In relation to a dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) a Party may not commence court proceedings relating to a Dispute without first meeting with a senior representative of the other Party to seek (in good faith) to resolve the Dispute. If the Parties cannot agree how to resolve the Dispute at that initial meeting, either Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, either Party may ask the Law Society of New South Wales to appoint a mediator. The mediator will decide the time, place and rules for mediation. The Parties agree to attend the mediation in good faith, to seek to resolve the Dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.
Force Majeure: We will not be liable for any delay or failure to perform our obligations under these Terms if such delay is due to any circumstance beyond our reasonable control.
Governing law: These Terms governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
Notices: Any notice given under these Terms must be in writing addressed to us at the address at the end of these Terms or to you at the address in your Account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
Intellectual Property means any domain names, know-how, inventions, processes, trade secrets or confidential information; or circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing.
Intellectual Property Breach means any breach by you of any of our Intellectual Property Rights (or any breaches of third party rights including any Intellectual Property Rights of third parties).
Intellectual Property Rights means for the duration of the rights in any part of the world, any industrial or intellectual property rights, whether registrable or not, including in respect of Intellectual Property.
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise.
We may amend these Terms at any time by providing email notice to you. By continuing to use the Platform after the notice or 30 days after notification (whichever date is earlier), you agree to the amended terms. If you do not agree to the amendment, you may terminate these Terms in accordance with the “Cancelling Memberships” clauses.
For any questions or notices, please contact us at:
LifeJars Pty Ltd or SecureInfo Ltd depending on your jurisdiction.
Email: support@mylifejars.com
Last update: 20 August 2024 © LifeJars Pty Ltd & SecureInfo Ltd
Last update: 20 August 2024 © LifeJars Pty Ltd