Frequently Asked Questions
Getting Started
My LifeJars is perfect for safely storing all your important records, information & memories - in one secure place. It's super easy to use, so you can keep track of your life's essential documents and easily record your multi-media life story. Plus, if someone you trust needs to step in to help you manage things or take care of your estate, they can find everything quickly and without any hassle.
You use a system of digital "jars" to store documents, memories, photos, voice notes & video clips. It's designed to help you keep track of important information and share your life's stories with chosen family or friends, now in life and parts of it later, as your legacy.
Create a Basic or Gold account from the buttons on the home page, and you can start uploading, organising and protecting your important information and digital content right away.
Absolutely, it’s ideal for securely keeping and categorising documents like wills, insurance policies, and personal notes, as well as storing passwords and other snippets of information. The Jars and Tags feature means you don’t need to figure out a filing system or remember where things are - it’s all organised for you.
Sure, My LifeJars is great for recording memories that combine to make a multi-media life story. You can write text, add photos, voice notes, and videos to really bring your memories alive, almost like creating your own audio book or a mini-movie. This capability sets My LifeJars apart from traditional text-only formats; This isn't just about writing stuff down! However, you can also print everything out if you prefer a physical copy to hold or share. Plus, different versions of your story can be created, allowing you to share with others now and leave a legacy for future generations.
Invite your family and friends to join My LifeJars through your Life Wall. Once they create their profiles, they can join your Tribe and access the content you choose to share. With the Secret Keeper Feature, you can control access to your memories, things, or passwords by setting them as Public, Tribe-specific, or individual Tribesters-only. This content is viewable on their own Life Walls. Anything set to Public can be accessed by future generations.
You can invite trusted individuals to become Guardians with varying levels of access to your Memory Jars, Things Jars, and Password Jars. Set permissions based on what you're comfortable sharing, ensuring you retain control over both your life and legacy profiles. This allows those you designate to step in during emergencies or manage your estate. Guardians also manage the transition of your Life Profile to a Legacy Profile. Additionally, you can be a Guardian for others, helping to manage their profiles - they're referred to as your Wards.
Privacy & Security
Yes, content uploaded to My LifeJars is encrypted using advanced, patent-pending encryption technology and has UK data residency. We use strong security measures to protect the personal details stored in our CRM contact records we use for communication with you.
Our Privacy Policy, upheld by LifeJars Pty Ltd and SecureInfo Ltd, is dedicated to protecting your privacy according to international standards and complies with laws like GDPR and the Australian Privacy Principles. We guarantee not to sell user information. Californians can consult our Privacy Officer via support@mylifejars.com for specifics about their rights under the CCPA, including data access and deletion.
Any content that is uploaded and stored in your My LifeJars Account is encrypted. This turns any data into indecipherable text and will only be decrypted by us in order to:
(a) Provide to courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and/or
(b) To investigate breaches of our Terms & Conditions, see “Prohibited Conduct”.
You can reset your password using the email associated with your account. Follow the link at the bottom of the Sign In form or from this link: https://app.mylifejars.com/password-reset.
Yes, you can access My LifeJars from any device with internet access, including phones and tablets. Our platform is designed to be fully responsive, ensuring a seamless experience whether you're using a desktop computer, a smartphone, or a tablet. Just open your web browser on your device, go to the My LifeJars website, and Sign In to your account.
You can manage your My LifeJars account deletion through the settings page.
For assistance, reach out to our team at team@mylifejars.com. For account-specific inquiries, please contact support@mylifejars.com.
Account Options & Payments
You can choose from Basic and Gold accounts. Basic is free, while Gold offers additional upload limits & storage capacity for a fee which permits voice notes and video content to be stored.
Basic accounts have limits on the number of memories, things, and passwords you can store, with each profile allowing up to 2GB of storage and a maximum file size of 10MB. Gold accounts, however, offer unlimited storage for items and profiles, with a maximum upload size of 500MB and a total storage capacity of 200GB, ideal for curating extensive personal content and life stories.
You can switch between Basic and Gold accounts anytime through the account settings on My LifeJars. Upgrading or downgrading your account type will adjust the features and storage limits according to your new plan. Changes to your subscription will take effect immediately, allowing you to customize your experience to your current needs.
My LifeJars accepts all major credit cards. Payments are processed by a third party via the Stripe payment gateway.
While you cannot pause a Gold subscription, you can downgrade to a Basic account at any time.
Gold accounts require ongoing payments either monthly or annually, but you can switch to a one-time payment for a lifetime Gold account.
Paying once for Gold secures lifetime access to premium features without further payments, extending beyond your lifetime, managed by appointed guardians.
Management & Succession
The free Basic account stays active as long as you log in at least once a year. If inactive for three years, we'll reach out to you and your guardians to check if it needs to be transitioned to a Legacy Profile or deleted. If there's no response after our notification, the account will be removed.
Yes, guardians need their own account to manage or access your profile. They can use either a Basic or Gold account for this purpose.
You can close your My LifeJars account through the account settings, which will delete your data. If you have a Gold account, you can request a zipped file of your content before closing. You will be requested to transfer the Guardianship of any Ward Profiles you manage to other My LifeJars users.
After you pass away, your Life Profile will be transitioned to a Legacy Profile by your appointed guardian. My LifeJars recommends appointing at least two guardians to manage your account to ensure seamless management and access continuity.
When transitioning your Life Profile to a Legacy or if you decide to delete your account, you or your Guardians will be asked to transfer the guardianship of any Ward Profiles you manage to other My LifeJars users. This ensures that the care and management of these profiles continue seamlessly.
For Gold account users, you have the option to export your data in a zipped file, allowing you to download and keep a personal copy of all the information you've uploaded to My LifeJars. This feature ensures you maintain access to your content, even if you decide to stop using the service.
If My LifeJars were to shut down, we'd make sure to notify you well in advance. You'd also receive your data in a zipped file format, allowing you to keep all your uploaded content.
Life Ready Planner Toolkits
The Planner offers 12 comprehensive Toolkits – a structured approach to help you sort, store, and protect your essential records and important information efficiently. Completing the Planner ensures you have everything you need at your fingertips, saving time and avoiding the frustration of endless searching.
- Informative Toolkits: Each week is supported by one of 12 Toolkits, complete with how-to videos, step-by-step guidance, handy resources, simple To-Do Lists & Fillable Forms. These Toolkits methodically cover different aspects of organising your life’s essentials.
- Optional Live Support Sessions: Choose to join live, expert-led sessions that answer questions, offer encouragement, and keep you motivated. Purchase access when it suits you – there’s no pressure to join every week.
- Centralised Resources: You have easy access to everything via the My LifeJars Portal, making it simple to reinforce what you’ve learned and stay on track.
The Planner is ideal for anyone who feels overwhelmed by the task of organising essential personal and business information. Whether you're unsure where to start or need structured guidance, the Planner helps you make vital information accessible for both yourself and those who may need it in the future.
Each Toolkit focuses on different aspects of organising your life’s essential records. This includes setting out your financial, healthcare and memorial wishes, identifying what legal documents you need, managing passwords, and securing both personal and business records. Optional support sessions are available to help keep you on track.
No, the support sessions are completely optional. You can purchase access and join as many of the 12 sessions as you like, whenever it suits you. They’re offered across multiple time zones and are designed to provide interactive support, motivation, and help with practical questions. Perfect if you want a little extra guidance or accountability.
The Planner includes access to a My LifeJars account – a highly secure platform designed to protect your essential information using patent-pending multi-layered encryption technology.
You’ll consolidate paper records into a single folder / box file and scan / upload them to My LifeJars. This dual approach means even if physical documents are lost or damaged (accidentally or intentionally), your digital copies remain safe and accessible.
It also ensures that your guardians or executors – especially those who live far away – can access what they need without delays or disputes.
My LifeJars is simple to use, even for those who aren’t tech-savvy, making it a great solution for elderly users too. They can stay in control of their planning, while trusted family members are able to step in when needed.
My LifeJars Gold Bonus: Includes 3 months access to enhanced features, such as uploading voice notes and video clips (up to 500MB per file).
Flexibility & Benefits of Planner
The Planner reduces costs by preparing you for visits with your solicitor or attorney, reducing legal fees by having documentation ready and accessible. Most significantly, it helps your family and executors efficiently manage your estate, especially important to avoid the complexities and expenses of dying without a will. Being prepared also reduces the risk of costly family disputes that may require legal resolution, protecting your estate from unnecessary financial burden and emotional toil on your family.
Yes, you can purchase the Planner at any time and choose a Monday start date that suits. This flexibility allows you to plan and begin the Planner when it's most convenient for you, ensuring you can fully commit to working through the 12 Toolkits, one a weeek, without disrupting your current obligations or plans.
You have the flexibility to pause your progress in the Planner and continue when you are ready. The Planner includes lifetime access to all resources and live sessions, so you can pick up right where you left off without losing any progress or access to the tutorials & live sessions.
Absolutely! The Planner makes an excellent gift for family, friends, or business partners and helps give them a nudge and helping hand to get their life admin and planning sorted. When purchasing as a gift, you will receive a pdf gift certificate in an email, complete with how to reedem the gift. This allows the recipient of your gift to activate their My LifeJars account and start the planner at their convenience. Under the menu 'info' select Purchase Gifts.
